Emma Coleman

Total 18 Posts

How a Roadmap Keeps San Jose’s Innovation Team Focused on Core Priorities

Michelle Thong is a service designer, storyteller and facilitator. As Digital Services Lead for the City of San Jose, she’s leading the introduction of user-centered, iterative approaches to help her fellow public servants deliver better services to San Jose’s 1 million residents and 60,000 businesses.   “Where do we start?” This is the question staring

You get better design when there’s a diverse representation of lived experiences

Lili Gangas is the Chief Technology Community Officer at the Kapor Center. She advises inclusive tech entrepreneurship projects and many initiatives in Oakland, such as the Oakland Startup Network, TechHire Oakland, and the Kapor Center Innovation Lab. We spoke with her about how to make the field more diverse and inclusive of people from varied