Vicki Shabo is a Senior Fellow for Paid Leave Policy and Strategy in New America’s Better Life Lab. How to design easy-to-use and accessible programs that support working parents, caregivers and patients. Imagine you’ve spent the evening holding your father’s hand in the hospital after he came out of surgery. You live in one of

The state’s Children’s Services Agency is overhauling its outdated software system, Jeremy Gantz reports—and the effort promises to free up valuable staff time, allowing employees to spend more time in the field. When JooYeun Chang decided to move to Michigan last year to take the helm of the state’s Children’s Services Agency, she had a

Meegan Dugan Bassett, Fellow, New America Chicago A brilliant policy isn’t worth much if people can’t figure out how to benefit from it. We need to see delivery as a core part of policymaking. I’ve been just as guilty of it as anyone else working in the public policy world. A bunch of people with